Welcome to online help:
here you can find answers to the most common questions.
Discover what is Lexibook Discount
All you need to know about your Lexibook Discount customer account
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Do I need to create a customer account on Lexibook Discount if I already have a Lexibook.com account?
If you already have a customer account on Lexibook.com, it's not necessary to recreate a customer account on Lexibook Discount. All you need to do is enter your details and place an order.
By creating an account on Lexibook.com, your username and password will be the same for the both the Club and for Lexibook Discount.
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How do I create an account if I'm not yet a Lexibook customer?
If you don't yet have an account on Lexibook.com, please create one by clicking on the link "create an account" located at the top of the Lexibook Discount page, just below the login area.
By creating an account on Lexibook.com, your username and password will be the same for the both the Club and for Lexibook Discount.
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I've forgotten my username and/or password. What do I do?
No problem! Click on the link "forgotten password?" accessible at the top of the Lexibook Discount page, just below the login area. All you need to do is enter your email address associated with the customer account and we'll send a reminder of your username and password.
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How do I change my personal information?
After logging into your customer area, click on the link "My Account" located at the top of the page. At any time, you can correct your billing address, choose a new password, change your email address and more.
All you need to know about Lexibook Discount services
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What services are on offer?
Lexibook Discount offers you a diverse range of products from five main categories sold at lower prices than their original sale prices. To ensure excellent service, Lexibook Discount also offers:
- Completely secure payment
- A customer service team at your disposal
- A three-month guarantee on second-hand products.
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Are delivery fees calculated in the same way as on Lexibook.com?
Yes, the delivery costs are calculated according to weight and the items in your package, and are added to the total value of the items ordered when you check out. The rates table below shows the delivery rates for each weight category, expressed in Euros, including taxes.
| Weight range |
Price GBP tax included |
| 0-1 kg |
£9,80 |
| 1-2 kg |
£11,80 |
| 2-4 kg |
£13,70 |
| + 4kg |
£15,60 |
Delivery is free on orders over €100!
Caution: We don't deliver to the Islands but only continental Spain, Italy, Germany and England.
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Can I buy new products on Lexibook.com and second-hand products on Lexibook Discount in the same order?
Yes, you can put both new and second-hand products in your basket. You can shop freely by navigating from one area to another without losing the items in your basket.
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I need advice on choosing a product on Lexibook Discount...
Not sure? Want advice from a pro? You can consult our purchasing guides via the home page. You can also contact us by email or telephone, just click on the contact link at the top of the page for more details.
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Can I benefit from a loyalty discount on Lexibook Discount?
As long as you're a Club member, you can also benefit from your loyalty discount on Lexibook Discount.
Don't forget to connect to your account each time you visit Lexibook Discount: that way you'll ensure direct access to your personalised Club price on our online catalogue.
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Can I use my vouchers on Lexibook Discount?
Yes, your vouchers can be used on Lexibook.com and on Lexibook Discount unless otherwise specified by us.
Everything to know about products and services from Lexibook Discount
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What types of items do we find on Lexibook Discount ?
Lexibook Discount offers you a diverse range of products used based on 5 different worlds: toy, multimedia, watches, communication and office. The products may result from returns of after-sales service, end of line and unsold. These products can now live a "second life" being sold at lower prices than their traditional sales price. The majority of our products are tested and repackaged in our local workshop by experienced technicians. As it comes with used products, they may not have their original packaging.
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I can not find the product I'm looking for on Lexibook Discoun, how do I do ?
If you can not find the product you are looking for on Lexibook Discount, it means that it should not be available right now. Nevertheless, it may become available on our website as "New" on Lexibook.com. Do not hesitate to contact us by email or phone by clicking on the contact link at the top of the home page for more details.
All you need to know on Lexibook Discount prices.
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Why are the prices on Lexibook Discount lower than those on Lexibook.com?
The prices are lower because they're second-hand products. The products are reconditioned and have been given a second life at a lower price than the original sale price.
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What is the average price reduction that I can get on the second-hand products offered by Lexibook Discount?
You can get a reduction of up to 65% on our second-hand products, not including your loyalty discount!
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Do I have to pay ecotax and sorecop tax on second-hand products?
Whether the product is new or second-hand, ecotax and sorecop tax are obligatory.
All you need to know on delivery
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How long will it take for my package to arrive?
Your package will be delivered in 3 to 4 working days. To track delivery of your package online, click here.
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What happens if I'm not there when my package arrives?
If you're not there to take delivery of your package, an attempted-delivery notice will be left in your letter box. It will let you know:
- A new delivery date
- The address where your package will be stored in the meantime.
Caution! If you do not collect your package within the time set, it will be returned to us and it will not be possible to re-deliver it.
All you need to know about returning products
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The product I've just received is not the one I ordered. What do I do?
If you've made an order on the site and the product that you've received doesn't correspond to your order, you can contact our customer service department within 7 working days of the delivery date. We commit to exchanging products that don't correspond to your order. Important information: any return must first go through our customer service department. A returns number will be given to you and must accompany the returned item(s):
- The product must be returned complete in its original packaging (accessories, instructions etc.) in perfect condition, accompanied by the receipt, returns number and to the address which will have been communicated to you by customer service.
- The returns delivery cost will be covered by Lexibook upon presentation of proof attached to your package when returning the item, with the returns number included on it).
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The product that I've just received doesn't work?
If the product that you've received doesn't work, you can contact our customer service department within 7 working days of the delivery date. We commit to exchanging any product that doesn't work.
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How long will it take to receive the replacement product?
An exchange will take from 1 to 2 weeks.
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After receiving a product, do I have 7 days to change my mind?
You can exercise your right to change your mind and return the second-hand product for a refund. In this case, the return delivery costs must be paid by you. You need to contact our customer service department at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
to request a returns authorisation number.
All you need to know about the product guarantees on Lexibook Discount
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What guarantee comes with products purchased on Lexibook Discount?
As they are second-hand products, they come with a Lexibook guarantee of three months, for which the conditions for using the guarantee are the same as those for new product.
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