Discover Lexibook in just a few clicks
By logging on to http://group.lexibook.com or by clicking on "Company" at the top of the homepage of the site http://www.lexibook.com, you can learn more about Lexibook.
In late 2008, Lexibook unveiled the new version of its website. As a portal, the site is organised around 3 components: a section all about Lexibook, an online shop and a Club.
Practical
The pages have been completely revised to enable simple and intuitive navigation that lets you quickly find the information you are looking for.
Informative
All the news about Lexibook in an easily accessible format: financial information, business news, promotions...
Dynamic
A more attractive graphic design combined with the latest technology for a more efficient, responsive and friendly website.
A site with 3 sections:
- The Company
The corporate website presents all the current sales and marketing news about the Lexibook Group (product sheets, videos, press releases, etc.) but also allows investors to find any financial information they require.
- The Shop
This new online sales section has been designed for web users eager to buy but keen to make the right choice. For a clearer and more attractive description of products, direct access to the key information is available from the home page. Clear menus at the edge of the page, easily accessible buyer's guides prompt you with the information needed and make it easy for you to complete a purchase.
- Club Lexibook
On Lexibook.com, loyalty is rewarded. Club Lexibook, which is totally free, is open to all customers (or potential customers) who may benefit from special promotions, discount vouchers and exclusive offers.
Lexibook has a strong set of commitments:
‐ A diverse range of products
‐ A suitable range of services, such as Club Lexibook
‐ Quality in its products and services
‐ Keeping its promises
‐ Internet security
‐ Transparency and accessibility
Our general conditions of sale are accessible from the foot of the website pages.
By subscribing to the newsletter in the homepage of the website http: // group.lexibook.com, you will receive our monthly information. And if you wish benefit from our exclusive discount and our best offers, become member of the Club Lexibook!
Find out about the products offered by Lexibook
Lexibook offers a diverse range of products:
- Toys and games: infant toys, educational, interactive and role-playing electronic games ;
- Calculators: for student and professional use ;
- Pocket electronic translators and dictionaries ;
- PDAs ;
- Computers ;
- Clocks: alarm clocks, wall clocks, clock radios ;
- Weather: thermometers and weather stations ;
‐ Multimedia: audio, video, photos, downloads ;
- Telephones: corded telephones, DECT cordless telephones, walkie-talkies ;
- Well-being.
To help you search and find your product with a single click, there is a Search box at the top of the Lexibook homepage... Simply enter the name, model or reference number of the product you are looking for, then click OK. You will then be redirected to a page showing all the results found.
To find the essential information about a product, simply go to the fact sheet for the article in question. For every product sold on the site you will find a price and description.
When the button "Add to basket" is displayed, it means that the product you wish to order is available in stock. On the contrary, when the button "Notify me!" is displayed, this means that the product is currently not available, and so you simply need to leave your email address in order to be notified when the product is back in stock.
If the product is out of stock, a button "Notify me!" is displayed beside the product description. This simply means that you need to leave your email address in order to be notified when the product is back in stock.
"Notify me!" indicates that the product you wish to purchase is out of stock. You simply need to leave your email address in order to be notified when the product is back in stock.
Find out about the services offered by Lexibook
Lexibook offers a wide range of products based on ten universal principles. To ensure the best possible service, Lexibook also offers:
‐ Club Lexibook
- A completely secure payment method
‐ 100% satisfaction
- Product warranties
The products sold on the Lexibook.com website are available for delivery in England. Once payment for your order has been authorised by your bank or PayPal, your items are prepared for dispatch to you as soon as possible. The preparation time is between 24 and 48 hours (working days only). In addition to preparation time there is the time taken for shipping, which varies depending on the destination. Deliveries are made to your home address by DPD courier, from Monday to Friday. For deliveries in England, the delivery time is 4 to 5 working days. We do not deliver to the Islands.
Shipping costs are calculated according to the weight of the item(s) contained in your parcel and are added to the total amount due when the items ordered in your basket are confirmed. The list of charges below shows the shipping costs according to weight range, expressed in GBP, with all taxes included.
Weight range
|
Price incl. taxes |
| Up to 1 kg |
£9,80 |
| From 1 to 2 kg |
£11.80 |
| From 2 to 4 kg |
£13.70 |
More than 4 kg
|
£15,00 |
Carriage paid for purchases of over £100.00 (incl. taxes)
We don't deliver to the Islands.
- By credit/debit card:
Thanks to the secure online payment solution Merc@net from BNP Paribas, you can make purchases with confidence at Lexibook.com. When you enter the details of your card on our website, they are encrypted by SSL (Secure Sockets Layer) and never transmitted unencrypted over the internet. Transactions take place directly on the dedicated servers of the bank and our company, Lexico, has no access to this data.
‐ Using Paypal :
With Paypal, you can make a fast and secure payment online. PayPal helps protect your card information with the best systems on the market for security and fraud prevention. When you use PayPal, your financial information is never passed on to the vendor.
To use this service, you can simply create an account with PayPal, provided you have an e-mail address and are in possession of a valid debit/credit card. PayPal encrypts the data from your card once only. Then, when you wish to pay for a purchase on the internet, you just need to enter your email address and your PayPal password. This means that you do not have to enter your card details on the vendor's website.
Lexibook Club is a private area on the Lexibook.com site that allows its members to enjoy exclusive benefits and access to special offers all year round.
Club Lexibook rewards your loyalty by giving you discounts on the prices in our online store based on the cumulative value of purchases you have made.
Registration is free and is available when you create an account on Lexibook.com or by going directly via the Club Lexibook heading.
On Lexibook.com, provided you have an account giving you access to the benefits of the Club, your purchases build up gradually, allowing you to benefit from discounts in our online store. There are 4 levels of loyalty in the Club Lexibook :
Loyalty level
|
Level of spending
total purchases* incl. tax |
Discount awarded**
in % |
| CLUB PREMIER |
< £199 |
2 |
| CLUB SILVER |
> £200 and < £299 |
3 |
| CLUB GOLD |
> £300 and < £499 |
4 |
| CLUB PLATINUM |
> £500 and < £999 |
5 |
| CLUB DIAMANT |
> £1000 |
7 |
*Total amount spent on products, incl. taxes, excl. shipping costs ** Excluding items already discounted, excluding purchases downloaded This percentage reduction applies on your order when the contents of your basket are confirmed before proceeding to payment. In the event that you return for refund of a product purchased on our site, and provided that the product is accepted by us, the amount refunded will be deducted from the total value of purchases you have accumulated, and your loyalty status in the Club Lexibook modified accordingly.
As a member of VIP Club Lexibook, you will receive discount vouchers for promotions, along with offers from sponsors, or even on your children's birthdays.
These vouchers are sent by e-mail and are valid for 30 days from their date of issue. They have a bonus code which should be entered when your order is confirmed and before payment for it is made.
Only one discount voucher (also called an offer code or bonus code) can be used per order (they cannot be used cumulatively).
Find out about the prices available on Lexibook.com
Since 15 December 2006, when you purchase a new electrical or electronic device, you take part in recycling the old one.
From now on, do not throw your old electrical and electronic equipment into the bin: it should be recycled and reused in the manufacture of new materials.
This is a tax introduced to offset losses caused by private copying of phonographic material and performances recorded and broadcast on radio and television. This is thus an additional cost, which varies according to the type of media, added to the price of the product.
Delivery costs are the cost of shipping your order from our warehouse. Please refer to the tab "How shipping costs are calculated" by clicking here.
Find out about my customer account
Your customer account is the key to your relationship with Lexibook. Your account details are stored securely and only you can modify them. All our contacts and exchanges will be based on this information: this is why it is essential to ensure that this is kept up-to-date.
Via your account, you can access all your data, your purchase history and a list of the discount vouchers that Lexibook has sent you.
It's very straightforward: Click on the link "Create an account" which can be accessed from the homepage of the site. Complete the form by entering all your details. You'll also see that we ask you to enter a user name. This name will be used to identify you each time you log on to www.lexibook.com. Keep both it and your password safe!
Tip: if you have bought a Lexibook product, you will have been sent a Club Lexibook card along with it. Use this card to make a note of your access details!
This email is your customer account email. It is very important because it allows you to receive complete tracking details of your order: confirmation of payment, acceptance of order, preparation of your order and dispatch. To ensure that you receive emails tracking your order and customer service messages, please take great care when entering the email address for your order.
Your username allows you to connect to your customer area, when used in conjunction with your password. For this reason, it is necessary to keep this user name for all subsequent log-ins.
No problem! Click on the link "Log-in forgotten", which can be accessed via the home page of the Lexibook website. Simply re-enter the email you use for your customer account and we will re-send your user name/log-in to that address.
No problem! Click on the link "Password forgotten", which can be accessed via the home page of the Lexibook website.
Simply re-enter the email you use for your customer account and we will re-send your password to that address.
After you are logged in to your customer area, click on "Account information". You can correct your billing address, choose a new password or change your email address at any time.
After you have logged into your customer area, click on "Delivery information", then "Add an address". You can add a new address at any time.
The billing address should be the name and address of the person placing the order.
The delivery address should be the name and address of the person receiving the order. The delivery address can be different from the billing address if you want to send a present or surprise someone close to you!
You can make credit card payments on Lexibook.com in complete confidence. Banking details that you communicate to us are secured by BNP, our partner. Note that no bank details are stored on Lexibook.com.
Additionally, transactions are secured by SSL encryption in order to protect all data related to the handling of personal information and online payments on our website.
When you are in one of the secure areas of the website, the Lexibook.com URL will start with https:// (the "s" means secure): information is encrypted and therefore protected before it is transmitted via the internet.
Personal customer information collected by Lexibook.com during every order is necessary for the processing of that order.
In accordance with the Data Protection Act n. 78-17 of 6 January 1978, you have the right to access, rectify, refute and delete information that concerns you.
You can also change your details at any time by visiting the "Your Account" section on the Lexibook.com website.
For any questions, please send an email to our Customer Service Department.
It takes 24 hours for your purchases to be taken into account when calculating your loyalty status.
If you cannot find the answer to your question in our online help topics or for any specific question, you can contact us:
By email, if you complete the form which can be found at the top of the home page by clicking on "Contact"
If you have placed an order on the Lexibook.com website, don't forget to include your order number so we can access your file.
In all cases, please specify the reference details of the product concerned.
Lexibook thanks you for your confidence in us!
You can easily provide a delivery address that is different from your billing address.
This is an excellent idea for the delivery of orders intended as a present for someone who is elsewhere. You can also use this facility to have your order delivered to your workplace.
After you have logged into your customer area, click on "Delivery information", then "Add an address". You can add a new address at any time..
Once payment for your order has been authorised by your bank or PayPal, your items are prepared for dispatch to you as soon as possible.
The preparation time is between 24 and 48 hours (working days only). In addition to preparation time there is the time taken for shipping, which varies depending on the destination. For delivery in metropolitan France, the delivery time is 4 to 5 working days depending on the department.
In case of absence during the delivery of your parcel,
a calling card will be put down in your home. It will indicate you a new delivery for the next day (working day). If you are absent again the next day, you will have a deadline of 7 days to call our carrier to schedule the third delivery. If at the end of 7 days, our carrier received no information of your part, the order will return to the sender.
The products sold on the Lexibook.com website are available for delivery in England.
Once payment for your order has been authorised by your bank or PayPal, your items are prepared for dispatch to you as soon as possible. The preparation time is between 24 and 48 hours (working days only).
In addition to preparation time there is the time taken for shipping, which varies depending on the destination. Deliveries are made to your home address by DPD courier, from Monday to Friday. For deliveries in England, the delivery time is 4 to 5 working days.
Shipping costs are calculated according to the weight of the item(s) contained in your parcel and are added to the total amount due when the items ordered in your basket are confirmed. The list of charges below shows the shipping costs according to weight range, expressed in GBP, with all taxes included.
| Weight range |
Price incl. taxes |
Up to 1 kg
|
£9,80 |
| From 1 to 2 kg |
£11,80 |
| From 2 to 4 kg |
£13,70 |
| More than 4 kg |
£15,00 |
Carriage paid for purchases of over €100.00 (incl. taxes)
We don't deliver to the Islands.
Find out about my order being received
If you placed the order via the Lexibook.com website and the product you received does not match your order, you must contact our Customer Services Department within 7 days of the date of delivery.
We undertake to refund you, or exchange a product that does not correspond to your order.
Important information: for any return a request must first be made to our Customer Services Department. You will be assigned a return number and this MUST accompany the merchandise when it is returned.
- The product must be returned in its complete original packaging (including accessories, manuals, etc.), in perfect condition, accompanied by the invoice and return number, to the address specified by our Customer Service Department.
- Return costs will be borne by Lexibook upon presentation of written proof (to be attached to your package upon return, specifying the return number).
First of all, before you do anything else, reset the device.
Turn the device over and locate the small Reset hole (the word RESET is embossed next to it). If you cannot find this on the back of the device, remove the battery compartment cover to access the Reset hole.
Insert a thin pointed object and press gently. If the product starts working again, a message will appear, saying "Reset Y/N?" or "Reset O/N?". In all cases press N (no) to retain the data stored in your product.
If, after the reset, the device does not work, change the batteries, referring to the relevant chapter in the instructions for use.
If your product still does not work, contact your dealer for full implementation of the warranty or contact Lexibook Customer Services.
Most Lexibook products have a clear plastic tab that protects the batteries. This tab must be removed carefully before the product is used for the first time.
If the product still does not work it may be that the tab has broken. To remove this, lift the battery compartment cover and then lift the protected battery, noting its polarity. Once the tab has been removed, replace the battery in position and close the cover again.
On Lexibook.com, you can download user manuals for our products in two ways:
- Either from the details of the product in question after searching for its reference number using our search engine
- Or by going to the Help section of our website and then to "User Manuals"
Info: before any return, make sure the problem has not been covered by a FAQ
1st situation: You bought the product in a shop (superstore, specialist shop, etc.) or remotely (on the La Redoute website, for instance)
If the product is still under warranty, contact customer services at the point of sale where you purchased this product to find out how to exchange or repair it.
If the warranty has expired or the device has been damaged due to mishandling, contact Lexibook After Sales by e-mail or phone so that we can provide you with a repair estimate.
2nd situation: You bought the product on our Lexibook.com website
If the product is still under warranty, you can return your product to us at Lexibook After Sales, accompanied by the invoice and a note explaining the problem. If the warranty has expired or that the device has been damaged due to mishandling, contact Lexibook after-sales by e-mail or phone so that we can provide you with a repair estimate.
- As far as possible, the product should be returned with its original packaging
intact (including accessories, manual, etc.)
- Return shipping costs are your responsibility
- Do not forget to include the relevant invoice
Important information: for any return a request must first be made to our Customer Services Department. You will be assigned a return number and this MUST accompany the merchandise when it is returned.
Important information: for any return a request must first be made to our Customer Services Department. You will be assigned a return number and this MUST accompany the merchandise when it is returned.
If you placed your order on the Lexibook.com website, whatever your reasons, you have 7 days from the delivery date to change your mind.
We undertake to refund you, or exchange a product that does not meet your requirements.
- The product must be returned with its original packaging intact (accessories, manuals, etc.), in perfect condition, accompanied by the invoice and return number which you have been assigned by our Customer Services within 7 days of receiving your package.
- Return shipping costs are your responsibility.
If you cannot find the answer to your question in our online help topics or for any specific question, you can contact us:
by email, if you complete the form which can be found at the top of the home page by clicking on "Contact"
If you have placed an order on the Lexibook.com website, don't forget to include your order number so we can access your file.
In any case, please specify the reference details of the product concerned.
Lexibook thanks you for your confidence in us!
Find out about warranties
Lexibook products are subject to a 24 month warranty (subject to legislative changes), from the date of purchase by the end user, with the exception of telephony items , laptop item (MFC range) and accessories (MFA range) which is guaranteed for 12 months only.
Only Lexibook brand accessories are covered by this warranty. The rechargeable batteries in Lexibook products are only guaranteed for 6 months.
Find out about product returns
IMPORTANT NOTE: before returning an item to us, you MUST request a return number from our Customer Services Department by filling out the contact form provided under "Contact", then choose After Sales Service (click here for direct access).
You will then receive by e-mail a return number and the address to which the parcel should be returned: The return number should appear clearly on the package beside the return address, and within the package itself to avoid any delay in processing it.
Do not forget to attach the original invoice so that we can refund or exchange your product.
ANY PACKAGE NOT ACCOMPANIED BY A RETURN NUMBER WILL BE SYSTEMATICALLY REJECTED.
After receiving your package, you have 7 days to change your mind and request an exchange or refund for the item, except for audio or video files (that have been purchased and downloaded). The product must be returned in brand new condition, complete with accessories and instructions in its unopened packaging in good condition and must be accompanied by the invoice. The costs of shipping and return must be borne by you.
The costs of dispatch and returns are your responsibility (except if the product is broken when opened or there has been a delivery error on our part).
You will be refunded upon confirmation that the merchandise has been returned our premises, via the payment method you used initially. The maximum time taken for repayment is 30 days from the date the product is received by us, following inspection and testing of the product by Lexibook.com. For questions regarding your refund, you can send us a message by going to the "Contact us" section. Please remember to provide us with your order or invoice number and contact information.
Note that the maximum time taken refund or exchange is 30 days from the date the product is received by us, after it has been inspected and tested by our technical team. The average time taken is 10 to 12 days to process the return, order a replacement or reimburse you for the returned item.
What security is there for my order on Lexibook.com?
By credit/debit card:
Thanks to the secure online payment solution Merc@net from BNP Paribas, you can make purchases with confidence at Lexibook.com. When you enter the details of your card on our website, they are encrypted by SSL (Secure Sockets Layer) and never transmitted unencrypted over the internet. Transactions take place directly on the dedicated servers of the bank and our company, Lexibook, has no access to this data.
- Using PayPal:
With PayPal, you can make a fast and secure payment online. PayPal helps protect your card information with the best systems on the market for security and fraud prevention. When you use PayPal, your financial information is never passed on to the vendor.
To use this service, you can simply create an account with PayPal, provided you have an e-mail address and are in possession of a valid debit/credit card. PayPal encrypts the data from your card once only. Then, when you wish to pay for a purchase on the internet, you just need to enter your email address and your PayPal password. This means that you do not have to enter your card details on the vendor's website.
With PayPal you can pay online using a credit/debit card. With a PayPal account, there is no longer any need to re-enter your personal information or disclose your financial details to merchants. For more information, log on to https://www.paypal.com/uk/cgi-bin/webscr?cmd=_home&locale.x=en_GB
You are unsure of something and you need professional advice? You can read our buyer's guides, which are accessible from the homepage of the site. You can also contact us by email or by phone. Please click the contact link at the top of the homepage for more details.
If you cannot find the answer to your question in our online help topics or for any specific question, you can contact us:
by email, if you complete the form which can be found at the top of the home page by clicking on "Contact"
If you have placed an order on the Lexibook.com website, don't forget to include your order number so we can access your file.
In any case, please specify the reference details of the product concerned.
Lexibook thanks you for your confidence in us!
To find out more about...
Since November 15, 2006, a new methodology for disposal of electrical and electronic appliances at the end of their life was established in France to ensure due care for the environment.
Such equipment at the end of its life contains hazardous substances and components both for the environment and for our health. It is therefore recommended not to dispose of it along with other household waste. You should dispose of them at a collection point specifically set up for this purpose.
You should go to the waste disposal site of your town or city to do this.
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