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Welcome to Club Lexibook's online help.
Here you will find answers to the most frequently asked questions: click on the question to read the answer.


The Lexibook Club is a section of the Lexibook.com website that gives members the chance to benefit from exclusive advantages and to have access to privileged offers all year round.
Registration is free and is made available when creating an account on Lexibook.com or by clicking the "Club Lexibook" heading directly.
The Club Lexibook also rewards your loyalty by offering you discounted rates in our online shop based on the value of purchases that you will have accumulated: for further information, click on the question "What is the Lexibook Customer Loyalty Program?"

If you have chosen the option "Yes, I would like to enjoy all benefits of the Lexibook Club" when creating your account, your purchases on Lexibook.com are cumulative and allow you to enjoy reduced rates in our online boutique when you place new orders.

There are 4 levels of Lexibook Club Customer Loyalty:
Loyalty Status Purchases
(cumulative*) taxes included
Discount awarded**
en %
CLUB PREMIER < 199£ 2
CLUB SILVER > 200£ to < 299£ 3
CLUB GOLD > 300£ to < 499£ 4
CLUB PLATINUM > 500£ to < 999£ 5
CLUB DIAMOND > 1000£ 7

* product value all taxes included, freight charges non included
** except items already discounted, except downloadable articles
This discount percentage is applied to your order once your shopping basket has been validated and prior to proceeding to check-out and payment.
Should you return a product bought on our site for a refund, and under the condition that the product being returned is accepted by our services, the refund amount will be deducted from your total cumulative value of purchases; your Lexibook Club Customer Loyalty Status will then be modified accordingly.

As a Lexibook Club member, you will have the opportunity to receive/get discount vouchers either by e-mailing campaigns, or directly on our Club website, as well as for your children's birthdays, for example.
These discount vouchers will usually be sent to you by e-mail and have a limited validity from their date of issue.
Their id number (promotional code) will have to be entered when your order is validated and prior to proceeding to check-out.
Only one voucher/promotional code can be used per order (impossible to combined a voucher with an other on the same purchase).

Registering to Lexibook Club is a way to remain informed of our best offers and makes it possible to enjoy our customer loyalty program from the very first purchase you make on www.lexibook.com.
Creating an account is very simple: click on the button "Create your account" on the right-hand side of the Lexibook Club pages. You can also create an account from our online shop on www.lexibook.com.
Your account information is secure and you are the only person with access to it. All of our contacts and exchanges will be carried out based on this information. This is why it is so important to ensure that it is kept properly updated!
Tip: If you have bought a Lexibook product, you must certainly have found a Lexibook Club card into the product packaging. Use this card to take note of your access codes!

Combined with your password, your username(or ID) allows you to log into your account.For this reason, you must carefully keep your login details for any future connection.

Click on the link «Forgot your username?». Then simply supply the e-mail address and we will send you your username to this address.
If you encounter login problems, please send an e-mail to our This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Click on the link «Forgot your password?»
Then simply supply the e-mail address and we will send you your password to this address.
If you encounter login problems, please send an e-mail to our This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

After you have signed into your Lexibook account, click on "Account Information", then simply enter the new password of your choice and confirm it. This latest password will be activated upon validation.

After you have signed into your Lexibook account, click on "Account Information". At any time you can correct your billing address, choose a new password, change your e-mail address...
Just don't forget to keep your new login details carefully!