100% satisfaction
• On Lexibook.com, 100% satisfaction is guaranteed!
After receipt of your package, you have up to 14 days to change your mind and request and exchange or refund for an item, except audio or video file downloads (download sales). The product must be new, complete with its accessories and user manual in the original packaging, closed and in perfect condition and with the invoice attached.
The shipping of returns will be at your own costs.
• How to return and receive reimbursement of my items?
IMPORTANT NOTE: before an item is returned, it is imperative that your request a return number from our customer service by completing the contact form available in the "Contact" section.
You will then receive a return number by emaill: this return number must be clearly marked on the package close to the return address, as well as inside the package to avoid any problems.
Do not forget to enclose the original invoice so that we can exchange or reimburse your product.
Return address:
LEXIBOOK S.A.
SAV - Internet
2 avenue de Scandinavie, ZA Courtaboeuf
91940 Les Ulis, FRANCE
• Wrong delivery or defective product received?
In case of delivery of a wrong item, we will exchange your product or refund it in full.
Please contact our customer service as soon as possible after delivery (per email at
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or by filling out the contact form available in the "Contact" section).
We will arrange a courier to collect the product from you.
• How long will it take to receive my refund or my exchange?
It should be known that the maximum period for a refund or exchange is 30 days from the date of receipt and after testing of the product by us.l However, on average our service takes 7 to 10 days to process your return, process an exchange order or process a reimbursement for a returned item.
• How will I be reimbursed?
You will be reimbursed after verification of the return merchandise on our premises through the same payment method you originally used. The maximum period for the refund is 30 days from the date of receipt of the product by us and after the testing of the products by Lexibook.com. If you have any questions regarding your refund, you can send us a message by filling out the contact form available in the "Contact" section or per email at
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. Make sure to provide us with the details of your order number as well as your contact information.
• What should I do if my product does not work anymore?
In case your product does not word properly anymore, you can contact our after sales service department by email at
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.
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